M Ersan Ramadhan
 

My Personal Growth Journey

Product Manager with 6 years of experience driving end to end product strategy and delivery across SaaS, gaming, and education technology sectors. Proven success in leading cross functional teams, improving platform scalability, and driving data informed strategies that enhance user experience and business efficiency. Experienced in collaborating with international clients, especially AAA gaming studios, to deliver features that improve developer productivity and overall quality of life. Strong foundation in HCI and UX, backed by technical understanding and user centered design principles.

 

 

My Projects

 
 

Designing voice-based chatbots for zoo visitor

Master's Research Project · University of Melbourne · 2020

as lead researcher and experience designer

Summary

This project explores how voice-based chatbots can improve zoo visitor experiences by making it easier and more engaging to learn about animals. Using a prototype chatbot and visitor interviews, the study identifies user needs and expectations, and provides key design recommendations to create a more interactive and educational experience.

Keywords

User Research, Conversational UX, Voice Interface, Academic Project

 

 
 

Designing Interactive Technology for Gallery Visitor

2019 - Researcher

Summary

This project focuses on improving user experience at Science Gallery Melbourne through fieldwork research and a structured process of investigation, analysis, and design ideation. The final design was highly appreciated by stakeholders and recognized as the best among 15 teams.

Keywords;

Exploratory Research, Product Design, University Project

 

See my all projects related to HCI and product design